This Policy sets out how Studiquo processes personal data when you visit our Site, create an account, book lessons, apply as a tutor, or interact with Studiquo in any way. We may update this Policy at any time by publishing the revised version on this page.

We collect several categories of information so we can deliver our services, meet legal requirements, and improve the Studiquo experience.

2.1 Information you provide directly

We process personal data that you voluntarily provide to us when creating or using a Studiquo account. This includes:

Account details

• Name
• Email address
• Telephone number
• Postal address
• Date of birth

Tutor application information

If you apply to teach on Studiquo, we collect:

• Educational background and qualifications
• DBS details and right-to-work evidence
• Profile photos/videos
• Biography and resume
• Subjects taught, pricing, and availability

Communication history

We store:

• Messages sent between users on the platform
• Messages exchanged with the Studiquo team
• Requests you submit and actions taken on your account

Booking information

To deliver tutoring services, we process:

• Lesson bookings and requests
• Subjects and levels
• Lesson recordings
• Interview and onboarding recordings for tutors
• Test results from your use of our online lesson tools

Promotions and referrals

We track:

• Referral codes used or shared
• Rewards earned
• Promotional interactions

Financial information

For payment processing we collect:

• Payment card details (via Stripe – we do not store full card numbers)
• Tutors' bank account details for payouts
• Invoices and payment history

This processing is necessary for us to fulfil our contract with you and comply with our legal obligations.

2.2 Information we collect automatically

When you use the Site, we automatically collect technical information, including:

• IP address
• Device information
• Browser type
• Cookie data
• Pages viewed and actions taken
• Time and date of site activity
• Previous webpage before visiting Studiquo
• Email/SMS interaction data

This helps us secure the Site, understand user behaviour, and improve functionality.

2.3 Information from third parties

Where lawful, we may collect information from:

• Verification tools
• Analytics platforms
• Fraud-prevention providers
• Payment processors (e.g., Stripe)

We use your data only where legally permitted. Our main reasons for processing are:

3.1 Delivering and improving Studiquo services

This includes:

• Creating and managing accounts
• Facilitating tutor profiles
• Providing booking, scheduling, messaging and lesson tools
• Delivering lesson recordings
• Handling payments and invoices
• Supporting users
• Maintaining safety, security and fraud prevention
• Meeting safeguarding requirements

We also analyse usage data to:

• Improve product features
• Maintain service quality
• Develop new tools
• Understand user demographics

We may contact you by phone, email or messages where necessary to provide our services.

3.2 Marketing and communication

We may use your information to:

• Send service updates
• Inform you of promotions, referral rewards, or new features
• Tailor marketing to your interests
• Run surveys or impact reports

Direct marketing

You may receive emails or messages directly from Studiquo relating to our services.

You can unsubscribe anytime by emailing:
support@studiquo.com
with the subject "UNSUBSCRIBE".

Third-party marketing

We will only send third-party marketing communication if you have explicitly consented.

You may withdraw consent at any time by emailing:
support@studiquo.com with the subject "THIRD PARTY UNSUBSCRIBE".

3.3 Legal grounds for processing

We process personal data based on:

• Contract – to provide Studiquo's tutoring services
• Legitimate interests – e.g., fraud prevention, safeguarding, analytics
• Consent – for marketing and optional features
• Legal obligations – e.g., accounting, safeguarding, investigations

We only share data where necessary and with appropriate safeguards.

4.1 With other Studiquo users

Information shared includes:

• For students/parents: first name, messages, lesson details
• For tutors: profile information, qualifications, pricing, reviews, photos/videos

Messaging content may be monitored for safety and safeguarding.

4.2 With third-party service providers

We use trusted third-party partners for:

• Payment processing (Stripe)
• Analytics and cookies
• Marketing and communications
• Customer support tools
• Identity and right-to-work verification
• Lesson technology and video hosting
• Accounting and administrative tools

We minimise data shared to only what is required for the specific service.

4.3 Legal disclosures

We may share information where required to:

• Comply with laws
• Support law enforcement
• Enforce our Terms
• Protect the safety of users
• Meet safeguarding obligations
• Assist regulatory bodies such as the Department for Education

4.4 External links

Our Site may contain links to third-party websites (e.g., YouTube).

We are not responsible for their privacy practices.

We use appropriate technical and organisational measures to protect your data. However, no online platform can guarantee complete security.

Emails sent over the internet may not be encrypted. If your information is sensitive, please contact us for alternative communication methods.

We keep personal data only for as long as necessary.

• Standard retention: 5 years after your last activity
• After this, data is deleted unless required for legal or regulatory reasons
• Public/shared content (e.g., reviews or lesson history) may remain but without identifiable details

You can request:

• A copy of the personal data we hold ("Subject Access Request")
• Corrections to inaccurate information

Email: support@studiquo.com
Subject line: "Subject Access Request"

You may request deletion of your personal data where legally allowed.

Email: support@studiquo.com
Subject line: "Personal Data Deletion"

We will notify you if any legal exemptions prevent deletion.

If you have given us consent (e.g., marketing), you may withdraw it at any time.

This will not affect processing carried out before withdrawal.

Email: support@studiquo.com

You may request that we restrict or stop processing your data in certain circumstances—for example, if you object to processing based on legitimate interests.

Please note: restricting processing may limit our ability to provide services to you.

Email: support@studiquo.com

We use automated tools for:

• Tutor eligibility checks
• Monitoring tutor activity
• Safeguarding message screening
• Fraud prevention

You may request human review of any automated decision.

Email: support@studiquo.com

For any privacy queries, concerns or requests: